Orders
When will my order ship?
If you place your order Mon thru Fri before 3 pm EST, 99% of orders placed will ship out the same day. Once your order has been shipped, you will receive an email notification. Some reasons for your order not to ship same day include, but not limited to, the following:
– The day is an observed holiday.
– The order was received after 3pm EST.
– One or more items in your order were out of stock. In this case, we will contact you by phone and/or email immediately so that you can substitute or cancel the affected item(s).
How do I change or cancel my order?
We usually process orders very quickly, so your window to change or cancel an order is very small. Don’t hesitate to contact us as soon as possible to make any changes to your order. The best way to contact us is by calling 856-318-9034. If you need help reaching us by phone, please email Info@Ellashairandbeautysupply.com. Please note that once an order has been processed or has already shipped, we will not be able to make changes to the order.
. If you need help reaching us by phone, please email Info@Ellashairandbeautysupply.com. Please note that once an order has been processed or has already shipped, we will not be able to make changes to the order.
How do I track my order?
You can track your order by clicking on the ‘Order Tracking & Status’ link at the bottom of any page on our site.
My order has yet to arrive. What should I do?
Check your tracking information for shipment updates. If your order has not arrived when expected, be sure to get in touch with our customer service immediately for assistance.
What should I do if there is a missing item or a mistake with my order?
Be sure to get in touch with customer service immediately. Ellashairandbeautysupply.com must be notified of any missing item or mistake within 3 business days of receiving your order.
What should I do if I receive a defective item?
Be sure to get in touch with customer service immediately. Ellashairandbeautysupply.com must be notified of any defective item within 3 business days of receiving your order.
Buyers Guide
How much does shipping cost?
On orders within the United States continental 48 states, we offer flat-rate shipping of $7.99. Orders of $79 or more qualify for free shipping within the United States’ continental 48 states. Other shipping options, including but not limited to expedited shipping or international shipping, are automatically calculated before submitting your payment information. Add items to your cart and proceed to the checkout page, where you will be offered shipping method choices and their prices.
International Shipping is $75
What is your return policy?
We accept returns within 30 days of your receipt of goods. The customer pays for the shipping back, but all returns must be in their original box and condition. The actual shipping charge is non-refundable, as are all sample orders.
Please click on the following link to our RETURN POLICY for complete details.
How do I return or exchange an item?
If you have an Ellashairandbeautysupply.com account, log in and click on the Returns & Exchanges tab on the left. There, you’ll be able to begin the return and exchange process. If you checked out as a guest, you could click on the ‘Returns and Exchanges’ link at the bottom of any page at our site to begin the process. If you need assistance, contact us at your convenience, and we’ll be happy to assist.
Do you sell wholesale?
Unfortunately, we are not a wholesaler. Therefore, neither wholesale pricing nor wholesale accounts are offered.
Do you have any coupon codes or promo codes?
We regularly offer coupons and special coupon codes for Ellashairandbeautysupply.com members only.
Pricing and Billing
When will my credit card be charged?
Your credit card will be charged within 24 hours of your item’s shipment.
When will a refund appear on my account?
Credits usually take 7-10 business days from the time we receive your returned merchandise.
Do I have to pay sales tax?
You will only have to pay sales tax if you ship to the state of NEW JERSEY. The current
sales tax as of Jan. 1, 2023, is 6.625%.
Do I get a copy of my receipt/invoice?
Click the MY ACCOUNT/ORDER STATUS link at the top right-hand side of our site to print invoices.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express and Discover.
My Account
Can I sign up for an Ellashairandbeautysupply.com account?
Yes! When you sign up for an Ellashairandbeautysupply.com account, it will make ordering and returns easier. You will also have access to all previous orders and your own wishlist to save any favorites. Best of all, we have special promotions only Ellashairandbeautysupply.com members can access.
How do I create an account?
It’s a quick and easy process to create an Ellashairandbeautysupply.com account. Follow the steps below:
1) Hover over the MY ACCOUNT link at the top right corner of our site, then click on ‘Create Account’.
2) Enter your Name, Email Address and Choose a Password. You’re done!
Your information is NEVER sold to any other company and is kept completely private.
I forgot my password. How do I reset it?
Hover over the MY ACCOUNT link at the top right corner of our site, then click “Login.’ Under the login button, you’ll see a link that says, “Forgot your password?”. Clicking on the ‘Forgot your password?’ link will begin the easy reset process. If you need assistance with this, don’t hesitate to contact us!
Can I sign up for specials and promotions?
Of course! There are a couple of ways to do this. First, sign up for an Ellashairandbeautysupply.com account and opt-in from your account dashboard. The other way to sign up is by going to the bottom of any page at ellashairandbeautysupply.com and entering your email in the field that says, ‘Enter your email for sales and special offers.’ We have regular promotions, which is a great way to always take advantage of great sales and savings!
International Orders:
Do you ship to my Country?
We ship to most countries around the world. To verify if we ship to your country, you may contact us by live chat, phone, or email, and we’ll be happy to assist you. Also, you can add an item to your shopping cart and proceed thru the checkout process. If we ship to your country, you’ll be able to get a shipping quote. We do not ship to your country if you cannot obtain a shipping quote.
What are my international shipping charges?
You can obtain an international shipping quote by proceeding thru the checkout process. But keep in mind that you will have to pay for any extra customs fees, duties, taxes, or brokerage fees that come with your order.
Am I responsible for customs fees, duties, taxes or brokerage fees?
Yes. Customers are responsible for all customs fees, duties, taxes, and brokerage fees associated with your order.
Shipping
What shipping carriers do you use?
We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.
Additional Information
What are the terms and conditions for using your website?
Please see our TERMS AND CONDITIONS for complete details regarding our return policy.
Is your website safe?
Ellashairandbeautysupply.com takes security seriously. Our website is protected with SSL (secure socket layer) encryption. In addition, we require you to use a modern browser which uses TLS 2.0 or 3.0 which adheres to the highest standard of internet communications security.
Need additional help?
How do I contact you?
Please SEE for our company contact page.
Any question?
If we still need to answer your question, you can contact us below, and we will get back to you as soon as possible.